The Rise of VoIP and Voice 2.0

Posted in Technology, VoIP Fanatics by wayne.porter on June 4th, 2006

Can you say “ouch” if you are a telco?

From the Iotum.com site:

North American landline attrition doubled.  As I write this today, landline cancellations have reached 10,000 per day, as customers opt for cable, mobile, or VoIP solutions over services from traditional providers.

another key point from the piece- this is what really excites me- what we haven’t seen yet:

The voice web - the mash-up of voice and the internet will result in a whole new class of applications, not seen yet.  VoiceXML is the first step in this direction. Tools like PHPVoice take this a step further, allowing for sophisticated voice applications to be built using the same kinds of scripting tools that the web is built from.  However, the real pot of gold is the combination of web services and voice.  Examples include: spoken word real estate descriptions from the MLS coupled with mapping, voice enabled matchmaker services, customer service coupled with inventory / ordering / availability.  The mix of text, web, voice, and programmatic access to data is a heady brew. 

Sweet! Of course what will this mean for telco’s and will VoIP eradicates some of their core business?

Despite landline attrition (which is probably cause more by mobile) many U.S. based customers are still going with unlimited calling plans at set prices- the metered model is dieing and will soon be died I hope. It  would take a lot of push to get someone to totally drop their telephone plan. The incremental use of VoIP doesn’t make any difference to someone’s spending on their telco bill, because the bill has a fixed monthly price.

The real real threat to the telephone companies will be cable companies that offer phone service that feels the same as the telephone companies, but the cost is far less or it is bundled with cable Television as part of an entire package deal. VoIP, like Skype, once it provides a similar service in terms of look and feel,  probably will not totally replace land lines but it will displace some of the telephone companies revenue.

(I really like the Skype Corners they have going in Spain…)

Ars Technical VoIP Fanatics

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